WRITING TASK 2
You should spend about 40 minutes on this task.
Present a written argument or case to an educated reader with no specialist knowledge.
Write about the following topic:
When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which method do you think is more effective? Why?
Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Write at least 250 words.
Sample Answer:
In today’s consumer-driven world, it is not uncommon for individuals to encounter situations where they feel the need to complain about a product or service. When it comes to the method of complaint, some people prefer to voice their grievances in writing, while others opt for a face-to-face interaction. Both methods have their own merits, but in my opinion, complaining in person is more effective for several reasons.
First and foremost, complaining in person allows for immediate and direct communication with the responsible party. This provides the complainant with the opportunity to express their concerns in a clear and assertive manner, while also allowing the recipient to gauge the seriousness of the issue through non-verbal cues such as body language and facial expressions. This can lead to a more empathetic and personalized response from the company or individual, as they are able to witness the impact of their actions firsthand.
Furthermore, complaining in person also allows for real-time resolution of the problem. In many cases, a face-to-face complaint can result in an on-the-spot apology, explanation, or even a resolution to the issue at hand. This immediate feedback can be incredibly satisfying for the complainant, as it demonstrates that their concerns are being taken seriously and addressed promptly.
Additionally, complaining in person can also help to build a stronger rapport between the complainant and the company or individual in question. By engaging in a direct conversation, both parties have the opportunity to gain a better understanding of each other’s perspectives and motivations. This can lead to a more amicable resolution, as well as a greater likelihood of future cooperation and understanding.
In contrast, complaining in writing may not always elicit the same level of immediate response or personal connection. While written complaints can be carefully crafted and documented for future reference, they may lack the emotional impact and urgency of a face-to-face interaction.
In conclusion, while both methods of complaint have their own advantages, I believe that complaining in person is more effective due to its ability to facilitate direct communication, immediate resolution, and the potential for building stronger relationships. As such, individuals seeking to voice their grievances should consider opting for a face-to-face interaction whenever possible.
More Writing Task 2 Sample Essay